:root{--bg: #f4f6f8;--panel: #ffffff;--ink: #1a2230;--muted: #6b7686;--line: #e3e8ef;--brand: #0d2b4e;--brand-2: #1769c0;--green: #1a9e5f;--yellow: #e0a100;--red: #d63a3a;--shadow: 0 1px 3px rgba(16, 30, 54, .08), 0 4px 16px rgba(16, 30, 54, .06)}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--ink);font-family:system-ui,-apple-system,Segoe UI,Roboto,sans-serif}.topbar{background:var(--brand);color:#fff;padding:0 20px;height:58px;display:flex;align-items:center;justify-content:space-between}.topbar .brand{font-weight:700;letter-spacing:.3px;display:flex;gap:8px;align-items:center}.topbar .brand small{font-weight:400;opacity:.7}.topbar .user{display:flex;gap:14px;align-items:center;font-size:14px}.topbar button{background:#ffffff26;color:#fff;border:0;padding:7px 12px;border-radius:8px;cursor:pointer;font-size:13px}.topbar button:hover{background:#ffffff47}.wrap{max-width:1200px;margin:0 auto;padding:22px 20px}.page-title{font-size:20px;margin:0 0 4px}.page-sub{color:var(--muted);margin:0 0 20px;font-size:14px}.login-shell{min-height:100vh;display:grid;place-items:center;background:radial-gradient(1200px 500px at 50% -10%,#14345c,var(--brand));padding:20px}.login-card{background:var(--panel);width:360px;max-width:100%;border-radius:16px;padding:30px;box-shadow:var(--shadow)}.login-card h1{font-size:20px;margin:0 0 4px}.login-card p{color:var(--muted);margin:0 0 22px;font-size:14px}label{display:block;font-size:13px;color:var(--muted);margin:12px 0 6px}input,textarea{width:100%;padding:11px 12px;border:1px solid var(--line);border-radius:10px;font-size:14px;font-family:inherit}input:focus,textarea:focus{outline:0;border-color:var(--brand-2)}.btn{width:100%;margin-top:18px;background:var(--brand-2);color:#fff;border:0;padding:12px;border-radius:10px;font-size:15px;font-weight:600;cursor:pointer}.btn:hover{filter:brightness(1.05)}.btn:disabled{opacity:.6;cursor:default}.error{color:var(--red);font-size:13px;margin-top:12px}.queue{display:grid;grid-template-columns:repeat(auto-fill,minmax(300px,1fr));gap:14px}.card{background:var(--panel);border-radius:14px;padding:16px;box-shadow:var(--shadow);cursor:pointer;border-left:4px solid transparent;transition:transform .08s}.card:hover{transform:translateY(-2px)}.card.g{border-left-color:var(--green)}.card.y{border-left-color:var(--yellow)}.card.r{border-left-color:var(--red)}.card .row{display:flex;justify-content:space-between;align-items:center}.card .nome{font-weight:700;font-size:15px}.card .plat{font-size:11px;background:#eef3f9;color:var(--brand-2);padding:3px 8px;border-radius:20px;font-weight:600}.card .preview{color:var(--muted);font-size:13px;margin:8px 0 12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.timer{font-variant-numeric:tabular-nums;font-weight:700;font-size:15px}.timer.g{color:var(--green)}.timer.y{color:var(--yellow)}.timer.r{color:var(--red)}.badge{font-size:11px;padding:3px 9px;border-radius:20px;font-weight:600}.badge.aguardando{background:#fff4e0;color:#a06800}.badge.andamento{background:#e5f5ec;color:#157a48}.empty{color:var(--muted);text-align:center;padding:60px 0}.lead{display:grid;grid-template-columns:1fr 340px;gap:18px}@media (max-width: 820px){.lead{grid-template-columns:1fr}}.conversa{background:var(--panel);border-radius:14px;box-shadow:var(--shadow);display:flex;flex-direction:column;height:70vh}.conversa .msgs{flex:1;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:8px}.msg{max-width:75%;padding:9px 12px;border-radius:12px;font-size:14px;line-height:1.35}.msg.cli{background:#eef1f5;align-self:flex-start;border-bottom-left-radius:3px}.msg.vnd{background:#d6ebff;align-self:flex-end;border-bottom-right-radius:3px}.msg .t{display:block;font-size:10px;color:var(--muted);margin-top:3px}.composer{border-top:1px solid var(--line);padding:12px;display:flex;gap:8px}.composer textarea{resize:none;height:44px}.composer button{background:var(--brand-2);color:#fff;border:0;border-radius:10px;padding:0 18px;font-weight:600;cursor:pointer}.ficha{background:var(--panel);border-radius:14px;box-shadow:var(--shadow);padding:18px;height:fit-content}.ficha h3{font-size:12px;text-transform:uppercase;letter-spacing:.5px;color:var(--muted);margin:16px 0 8px}.ficha h3:first-child{margin-top:0}.ficha .f{display:flex;justify-content:space-between;font-size:14px;padding:4px 0}.ficha .f span:first-child{color:var(--muted)}.back{color:var(--brand-2);text-decoration:none;font-size:14px;display:inline-block;margin-bottom:14px}.lock-note{background:#e5f5ec;color:#157a48;padding:8px 12px;border-radius:10px;font-size:13px;margin-bottom:12px}